On-Time Delivery
Jobs despatched on or before the date you promised.
Almost nobody misses a date because the factory could not do the work. They miss it because the job stopped somewhere and nobody knew until the customer asked.
What moves it: every job carries its stage and its owner. One that sits too long surfaces while there is still time to act on it.
Material Yield
Finished output as a share of material issued.
Most operations know their yield for the month. Very few know it by stage, by batch, or by machine — which is the only level at which anything can actually be fixed.
What moves it: input and output recorded at every stage, by batch and by component, so a three-point gap has an address.
Turnaround Time
Order received to order despatched.
The work itself rarely takes fourteen days. The waiting does — between stages, for a decision, for material nobody flagged. Shorter turnaround is capacity you already own.
What moves it: waiting time measured per stage and per line, so you can see where the days actually go.
Enquiry Conversion
Enquiries that become orders.
A third of enquiries never get a second follow-up. Not a decision — an oversight, spread across WhatsApp, email and three people's phones.
What moves it: every enquiry gets an owner and a next step. Anything untouched surfaces before it goes cold.
On-Time Delivery
Jobs despatched on or before the promised date.
A box is board, printing, lamination, foiling and pasting. The job is never late because of printing — it is late because one component is waiting on another, and nobody is watching the components.
What moves it: a job splits into its components, each tracked separately, merging only when all of them are ready.
Material Yield
Finished output as a share of board and substrate issued.
Wastage happens at cutting, at make-ready, at lamination, at pasting. Measured as one monthly number it is invisible. Measured per stage, it becomes a decision.
What moves it: input and output at every stage, tracked by batch — so a shade complaint takes minutes to trace, not days.
Turnaround Time
Job card opened to despatch.
Four of those days are usually one stack of boards waiting behind a machine because nobody told the next stage they had arrived.
What moves it: waiting time measured per stage and per machine, not averaged across the press floor.
Rework Rate
Jobs rerun after despatch or approval.
A large share of reprints come from one cause: the machine ran a file the customer had already revised.
What moves it: the approved artwork sits on the job, at the stage that needs it, for the operator assigned to it. Every version recorded.
Order Fill Rate
Orders despatched complete and on time.
Orders rarely fail at the warehouse. They stall in between — a confirmation not sent, a dispatch not scheduled, a follow-up nobody made.
What moves it: every order carries a stage and an owner from the moment it lands. Anything that stops moving surfaces the same day.
Inventory Accuracy
System stock against physical stock.
Counted once a month and argued about for a week. Between counts, nobody can say what is actually in which godown — so you either over-order or lose the sale.
What moves it: every movement recorded as it happens — per godown, by batch — instead of reconstructed afterwards.
Order-to-Dispatch Time
Order confirmed to goods on the truck.
Halving this does not need a bigger godown or another truck. It needs knowing which order is stuck and who is holding it.
What moves it: stage-wise tracking from confirmation to dispatch, with documents attached where they are needed.
Enquiry Conversion
Retailer and buyer enquiries that become orders.
Enquiries arrive from field staff, on WhatsApp, over the phone. About a third get no second contact — not rejected, just forgotten.
What moves it: every enquiry becomes a tracked item with an owner and a deadline.
Milestone Adherence
Milestones delivered on the contracted date.
A milestone rarely collapses on the final week. It slips a little every day for a month, in daily progress reports that nobody consolidates until it is too late to recover.
What moves it: progress recorded per activity, per line, per site, by the people doing the work — so a slip surfaces while labour can still be moved.
Drawing Compliance
Work executed against the current revision.
Revision 4 is issued. Two teams keep building to Revision 3 — one because the mail went to the wrong person, one because the site had no signal that morning. Every point of this number is rework you paid for twice.
What moves it: the current drawing sits on the work item, visible only to the assigned roles, with every revision and acknowledgement recorded.
Material Reconciliation
Material issued to site against material accounted for.
Material goes to four sites at once. What reached, what was consumed and what came back is reconstructed weeks later from challans and memory. By then nobody can prove anything.
What moves it: every issue and return recorded as it moves — per site, per godown, by batch.
Tender Response Rate
Invitations that receive a submitted bid.
Tenders arrive continuously. Some get a bid, some quietly pass their date. Nobody set out to skip them.
What moves it: every invitation becomes a tracked item with an owner and a submission deadline that surfaces before it passes.